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Ordering FAQ

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You need to register an online store account before you can make purchases, the registration is divided into the following two cases.

A. I don’t have a loyalty card: You need to fill in your cell phone number and email address on the registration page, and the system will assign you a random loyalty card.

B. I already have a loyalty card: When registering for an online store account, you will need to fill in your loyalty card number and the system will use your loyalty card information as the registration information by default.

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After logging into your online store account, select the products you need to buy and add them to your shopping cart. After you finish adding the products, enter the shopping cart, then follow the prompts to select the pickup/delivery address and time, pay and finish shopping.

Arrival times will vary by delivery method.

a. Mail to home, usually 3-5 business days for delivery by Canada Post.

b. Express delivery, which is delivered within the time period you choose, the fastest is next day delivery.

c. In-store pickup, within your selected time frame, next day pickup is the fastest.

In case of special circumstances or force majeure factors, such as strikes, abnormal weather, etc., the delivery time of mail to home and fast delivery will be extended according to the actual situation.

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Within half an hour after placing an order, you can cancel the order by clicking on “Processing” in “My Orders”, finding the corresponding order and clicking on the “Cancel” link.

We offer fast and convenient online payment. We accept VISA and MasterCard credit cards, WeChat payment and AliPay. Gift cards are temporarily unavailable for online payment.

We deliver to Ontario (ON), British Columbia (BC), Quebec (QC), Alberta (AB), Manitoba (MB), New Brunswick (NB), Nova Scotia (NS), Saskatchewan (SK), Yukon (YK), Northwest Territories (NT), Newfoundland (NL) and Prince Edward Island (P.E.I.).

You can click on “Delivery Policy” to see the detailed delivery range and delivery cost calculation.